Shipping, Returns and Refund Policy

Effective Date: August 18, 2026

This Shipping, Returns and Refund Policy explains how Supply It Co. handles shipping, returns, exchanges, cancellations, and refunds for orders placed through https://www.supplyitco.com/.

1. Shipping Locations

Supply It Co. currently ships eligible products to customers within the United States.

Shipping availability may vary depending on the product, supplier, inventory location, and destination.

2. Order Processing

Orders are submitted to our fulfillment partners after purchase.

Processing time varies by product and supplier. The applicable estimated processing time may be displayed on the product page, at checkout, or in order communications.

We rely on our fulfillment partners to process orders within the applicable processing timeframe, but we remain responsible to our customers for complying with applicable laws regarding shipping and delivery.

3. Estimated Delivery Times

The estimated delivery timeframe for an order consists generally of:

Processing time + shipping/transit time.

Estimated delivery dates are estimates rather than guarantees unless we expressly state otherwise.

We will not intentionally advertise a shipping timeframe without a reasonable basis for believing that the order can be shipped within that timeframe.

4. Shipping Delays

Shipping delays can occasionally occur because of carrier delays, weather, inventory issues, fulfillment problems, address problems, or circumstances outside our reasonable control.

If we learn that an order cannot be shipped within the timeframe represented to you, we will provide any delay notice, cancellation option, and refund required by applicable law.

If we cannot fulfill an order, we may cancel the order and issue an appropriate refund.

5. Tracking

When tracking information is available, we will provide it to you through the email address associated with your order or through the applicable order-status system.

Tracking information is provided by the carrier or fulfillment provider and may take some time to become active after shipment.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

If an order has not yet shipped and you discover that your address is incorrect, contact us immediately at [CUSTOMER SERVICE EMAIL].

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address change will be possible.

If an order has already shipped, an address change may not be possible.

7. Lost, Stolen, or Undelivered Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the carrier.

We will review the circumstances and work with the carrier or fulfillment provider when appropriate.

Nothing in this policy limits any rights or remedies available to you under applicable law.

8. Returns

Unless otherwise stated on the applicable product page or required by law, eligible slippers/slides may be returned within 14 days after delivery.

To qualify for a standard return, the product must generally be:

Unworn
Unused
Undamaged
In resalable condition
Returned with original tags, where applicable
Returned within the applicable return period

Because our products are fulfilled through third-party suppliers, the return address and return instructions may vary by product.

Do not send a return to an address obtained from an old order, package, or third party without first contacting us.

9. Return Shipping Costs

For a standard return that is not caused by a defect, damage, incorrect item, or fulfillment error, the customer is generally responsible for return shipping costs unless we state otherwise.

For an item that arrives damaged, defective, incorrect, or materially different from what was ordered, contact us promptly. Where applicable, we will work with the fulfillment supplier to determine the appropriate remedy, which may include a replacement, return shipping assistance, or refund.

10. Damaged or Defective Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us at [CUSTOMER SERVICE EMAIL] as soon as reasonably possible and preferably within 5 days of delivery.

Please include:

Your order number
A description of the problem
Photographs showing the product and packaging
Any other information reasonably requested by our customer-service team

We may request photographs or other documentation so that we can investigate the issue with our fulfillment supplier.

Nothing in this section limits rights or remedies that cannot legally be waived.

11. Refunds

Once an eligible returned product has been received and inspected, we will process the applicable refund.

Unless otherwise required by law, refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit-card issuer, or payment processor.

We will not substitute store credit for a refund when applicable law requires a monetary refund.

12. Non-Returnable Items

Unless required by law, products that have been worn, used, damaged by the customer, altered, or returned outside the applicable return period may be ineligible for a standard return.

If a product is defective, damaged, incorrect, or otherwise covered by a legal consumer remedy, this exclusion does not eliminate those rights.

13. Exchanges

We may not offer direct exchanges for every product or size because inventory is maintained by third-party fulfillment suppliers.

If you need a different size or color, contact us at [CUSTOMER SERVICE EMAIL]. We will let you know whether an exchange is available.

If an exchange is not available, you may be able to return the original product and place a new order, subject to this policy.

14. Order Cancellations

If you wish to cancel an order, contact us immediately at [CUSTOMER SERVICE EMAIL].

We will make reasonable efforts to cancel an order before it enters fulfillment or shipment.

Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.

15. Our Legal Shipping Obligations

Supply It Co. complies with applicable federal requirements governing Internet merchandise sales.

If we represent a particular shipping timeframe, we must have a reasonable basis for believing that the product can be shipped within that timeframe. If we cannot ship within the promised timeframe, applicable law may require us to provide a delay notice and an opportunity to cancel for a refund.

16. Contact Us

For shipping, return, cancellation, or refund questions, contact:

Supply It Co.
[LEGAL BUSINESS NAME, IF DIFFERENT]
[MAILING ADDRESS]
[CITY, IDAHO ZIP]
Email: [CUSTOMER SERVICE EMAIL]